Direct Bank Transfer
DirectAxis transfers the approved loan amount — net of any fees added to the loan — directly to the bank account you registered during your application. This is the only disbursement method available.
| Detail | Value |
|---|---|
| Disbursement method | EFT (Electronic Funds Transfer) to your SA bank account |
| Processing time | Within 48 hours of contract signing and debit order confirmation |
| Cash payout | Not available |
| Cheque | Not available |
| Digital wallet | Not available |
| Currency | South African Rand (ZAR) |
Disbursement Timeline
The 48-hour clock starts once all of the following are complete:
- Your application is approved
- You have accepted the loan quote
- The credit agreement (contract) is signed electronically
- Your bank has confirmed the debit order via SMS or your banking app
In practice, many customers receive their funds the same or next business day. Weekends and public holidays may add time to the process.
What to Do If Funds Do Not Arrive
If 48 business hours have passed since you completed all steps and the funds are not in your account:
- Check that the bank account details you provided during the application are correct
- Contact DirectAxis customer service on 086 102 0304 (Mon–Sun, 08:00–20:00)
- For banking-detail related queries, call 021 764 3404
- Have your South African ID number and application reference number ready
Comparison of Disbursement Options
| Method | Available | Timeline | Notes |
|---|---|---|---|
| Bank EFT | Yes | Within 48 hours | Standard method |
| Cash | No | — | Not available |
| Cheque | No | — | Not available |
| Digital wallet | No | — | Not available |
FAQ — Receiving Funds
Can the funds be paid into someone else's account? No. For security and compliance reasons, DirectAxis transfers loan funds only into the applicant's own verified bank account — the same account from which repayments will be collected.
What if I want to change my bank account before disbursement? Contact DirectAxis on 021 764 3404 as soon as possible. Any account change requires verification and may extend the disbursement timeline.
Will I receive a notification when the money is transferred? DirectAxis will notify you. You will also receive an immediate transaction notification from your bank (if you have mobile banking notifications enabled).