Published: 2026-05-20 | Last updated: 2026-05-20
OM Bank's entire banking experience is managed through the OM Bank app — the bank does not offer a separate web-based internet banking portal. All account management, card controls, payments, and savings management are performed through the app on your iOS or Android device.
How to Log In to the OM Bank App
First-time login:
- Download and install the OM Bank app from the Google Play Store or Apple App Store.
- Open the app and enter your registered mobile number or email address.
- Complete biometric verification — facial recognition or fingerprint, depending on your device and the initial setup.
- If prompted, enter the OTP sent to your registered mobile number to confirm your identity.
- You are now logged in and can access your account dashboard.
Returning user login:
- Open the OM Bank app on your device.
- Use your fingerprint or facial recognition (FaceID / Face Unlock) to authenticate instantly.
- Alternatively, enter your PIN if biometric login is temporarily unavailable.
App Features and Functions
| Feature | Description |
|---|---|
| Account balance | Real-time balance for transactional and savings accounts |
| Transaction history | Full searchable transaction history with category labels |
| Virtual card management | View card details, freeze/unfreeze, regenerate CVV |
| Physical card request | Request and track a physical card |
| EFT payments | Pay any South African bank account by account number |
| Beneficiary management | Save and manage payment beneficiaries |
| Debit order management | View, dispute, and manage debit orders |
| Savings goals | Create named savings goals and track progress |
| Pay Me First | Set automatic savings sweep from incoming funds |
| My Mobile Banker | AI-driven spending insights, budget tracking, and financial advice |
| Notifications | Push notifications for every transaction |
| Rewards tracking | View points balance and redeem for cash, vouchers, or airtime |
| In-app support chat | Chat directly with OM Bank customer service |
| Profile management | Update contact details, change PIN, manage security settings |
Troubleshooting Common Login Issues
Biometric login not working
- Ensure your device's camera or fingerprint sensor is clean.
- Restart the OM Bank app and try again.
- If the issue persists, use your PIN to log in, then re-enroll your biometrics in the app's Security settings.
Forgot my PIN
- On the login screen, tap "Forgot PIN" or "Login Issues".
- Verify your identity via your registered mobile number (OTP will be sent).
- Set a new PIN. Alternatively, if biometric login is still available, use that to access the app, then navigate to Security Settings to change the PIN.
Not receiving OTP
- Check that your registered mobile number is correct and the SIM card is active.
- Ensure your phone has a signal or data connectivity.
- Wait 60 seconds before requesting a new OTP.
- If OTPs consistently fail to arrive, contact OM Bank support at 0860 662265 or via WhatsApp.
App not loading or crashing
- Check your internet connection (switch between mobile data and Wi-Fi).
- Ensure the OM Bank app is updated to the latest version in the Play Store or App Store.
- Clear the app cache (Android: Settings > Apps > OM Bank > Clear Cache).
- If the problem persists, uninstall and reinstall the app. Your account data is stored server-side — reinstalling will not affect your account.
Transaction not appearing in the app
- Pull down to refresh the transaction list.
- Allow 1–5 minutes for the transaction to reflect; some payment types have a short processing delay.
- Check if the notification was received — sometimes the app refreshes on notification tap.
- Contact support if the transaction remains absent after 24 hours.
Security Features
OM Bank employs multiple layers of security in its app:
- Biometric authentication — facial recognition and fingerprint for login.
- OTP verification — one-time passwords for sensitive actions.
- Instant card freeze — freeze your card from the app in seconds if you suspect fraud.
- Transaction notifications — real-time push alerts for every transaction allow immediate detection of unauthorised activity.
- Dynamic CVV — the virtual card CVV is not static; this reduces online fraud risk.
FAQ on Online Banking
Does OM Bank have a web portal? As of mid-2026, OM Bank operates as an app-only bank. There is no separate web browser portal for account management.
Can I access OM Bank on a tablet? The OM Bank app is designed for smartphones. Tablet compatibility depends on the device model and operating system version — check the app listing for current device requirements.
Is the OM Bank app free to download? Yes. The app is free to download from the Google Play Store and the Apple App Store.