Download the OM Bank App
| Platform | Store | App Identifier |
|---|---|---|
| Android | Google Play Store | za.co.ombank.app.prd |
| iOS | Apple App Store | App ID: 6744597820 |
Both the Android and iOS versions of the app are free to download. A South African mobile number is required to complete account registration.
System Requirements
| Platform | Minimum Requirement |
|---|---|
| Android | Android 9.0 (Pie) or later; camera required for biometric verification |
| iOS | iOS 14.0 or later; Face ID or Touch ID recommended |
| Internet | Mobile data (3G minimum, LTE recommended) or Wi-Fi |
| Storage | Approximately 50–100 MB free storage |
Huawei device compatibility was listed as a planned future update at the time of OM Bank's launch in 2025.
Key App Features
Account Overview
The home screen displays a real-time balance summary for all linked accounts (transactional and savings), recent transactions, and quick-access buttons for common actions (Pay, Transfer, Add Money).
Virtual Debit Card
Your virtual Visa debit card details are accessible in the Card section. The card number, expiry date, and CVV are displayed securely within the app. The CVV is dynamic (changes periodically), reducing online fraud risk. You can freeze or unfreeze the card with a single tap.
Pay Me First — Automatic Savings
Configure a percentage of every incoming payment to be automatically swept into your savings account before you can spend it. This is a behavioural finance feature designed to encourage consistent saving without willpower — widely considered one of the most effective tools for building financial reserves.
Savings Goals
Create named savings goals (e.g., "Emergency Fund", "Holiday", "Education") and assign target amounts. The app tracks progress against each goal, shows projected achievement dates, and provides motivational insights.
My Mobile Banker — AI Financial Assistant
OM Bank's AI-driven assistant analyses your transaction patterns, identifies spending trends, and provides personalised insights. Features include:
- Categorised spending breakdown (food, transport, entertainment, etc.)
- Budget alert notifications when approaching category limits
- Projected account balance based on expected income and recurring expenses
- Savings recommendations based on spending patterns
Rewards Dashboard
View your current points balance, track earning progress, and redeem points for cash, airtime, or vouchers directly from the app.
Payments and Transfers
- EFT payments to any South African bank account
- Beneficiary management with saved payees
- Scheduled and once-off payments
- Debit order viewing and dispute management
Note: As of the initial 2025 launch, daily, weekly, and monthly repeat scheduled payments required manual setup each time. Check the latest app release notes for updates to this functionality.
App vs Web Banking Comparison
| Feature | OM Bank App | Web Portal |
|---|---|---|
| Account balance view | Yes | Not available |
| Payments and EFT | Yes | Not available |
| Card management | Yes | Not available |
| Savings goals | Yes | Not available |
| AI banking assistant | Yes | Not available |
| Full transaction history | Yes | Not available |
| Rewards management | Yes | Not available |
OM Bank currently has no web-based internet banking portal. All functions are app-exclusive.
App Store Ratings
The predecessor app — OM Money Account (Google Play: com.oldmutual.app) — held a 4.7/5 rating on the Play Store with thousands of reviews as of 2025, suggesting strong baseline user satisfaction with Old Mutual's digital banking interface. The new OM Bank app (za.co.ombank.app.prd) launched with predominantly positive reviews, with users highlighting the fast sign-up process, the savings interest rate, and the rewards programme as standout features.
Troubleshooting the OM Bank App
App not installing
- Ensure your device meets the minimum OS requirements (Android 9.0+ or iOS 14.0+).
- Free up storage space if the device is nearly full.
- Check your internet connection and retry the download.
- On Android, if downloaded from outside the Play Store, ensure "Install from unknown sources" is not causing conflicts — only download from the official Google Play Store.
Login not working
- Restart the app and try biometric login again.
- If using face unlock, ensure you are in good lighting.
- If PIN login fails, use the "Forgot PIN" option and reset via OTP.
- Check that the app is updated to the latest version.
Notifications not received
- Check your device's notification settings for the OM Bank app (Settings > Apps > OM Bank > Notifications on Android; or Settings > Notifications > OM Bank on iOS).
- Ensure the app is not running in a restricted background mode that prevents push notifications.
Payment error in app
- Verify the beneficiary account details are correct.
- Check your account balance to ensure sufficient funds.
- Ensure your daily EFT limit has not been reached.
- Contact OM Bank support at 0860 662265 or via in-app chat if the error persists.
FAQ on the OM Bank App
Is the OM Bank app available in South Africa only? Yes. The OM Bank app is designed for South African residents and requires a South African mobile number for registration.
Can I use the app on multiple devices? Typically, banking apps allow login on a single primary device for security purposes. Check the OM Bank app settings for multi-device policy. You may be required to verify your identity again when logging in on a new device.
Does the app work offline? No. The OM Bank app requires an active internet connection for all functions.
Is there a HuaweiAppGallery version? Huawei device compatibility was in development at launch. Check the OM Bank website or contact support for current Huawei support status.