Published: 2026-05-20 | Last updated: 2026-05-20
Disclaimer: OM Bank Limited is a registered bank licensed by the Prudential Authority (SARB). Account opening is subject to FICA (Financial Intelligence Centre Act) verification and OM Bank's standard eligibility requirements. This guide is informational — always consult OM Bank's official website for the most current process.
Opening an OM Bank account is designed to be a fully digital process that takes only a few minutes on a compatible smartphone. There are no branch visits required, no forms to print and return, and no waiting for a physical card before you can start transacting — a virtual Visa debit card is available immediately after your account is activated.
Step-by-Step Account Opening Process
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Download the OM Bank app Go to the Google Play Store (Android) or the Apple App Store (iOS) and search for "OM Bank". The app ID on Google Play is
za.co.ombank.app.prd. Download and install the app on your smartphone. -
Tap "Open an Account" Launch the OM Bank app and select the option to open a new account. You will be prompted to enter your basic personal details: full name, South African ID number, date of birth, and a contact email address and mobile number.
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Verify your identity with biometrics OM Bank uses advanced facial recognition and, where supported, fingerprint verification to confirm your identity in line with FICA requirements. Follow the on-screen prompts to complete the biometric scan. This step replaces the traditional document upload process and typically takes under 60 seconds.
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Select your account type Choose between a Personal Account (from R4.95/month, with a Visa debit card and rewards programme) and a Savings Account (R0/month, up to 7.23% p.a. interest). You may open both simultaneously.
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Review and accept the terms and conditions Read through the account terms, fee schedule, and the product information document before confirming. OM Bank is required by law to provide you with a pre-agreement disclosure under the National Credit Act (NCA) for any credit features.
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Account activated — virtual card ready Once identity verification is complete and the account is activated, your virtual Visa debit card details are available immediately in the app. You can use the virtual card for online purchases, app-based payments, and digital wallets without waiting for a physical card.
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Order your physical card (optional) If you want a physical card for in-store swipe transactions or ATM withdrawals, you can request one via the app. Physical cards are collected at any of Old Mutual's approximately 346 branches across South Africa. There is no home delivery at launch — collection is required.
What You Need to Open an Account
| Requirement | Detail |
|---|---|
| South African ID | Valid green barcoded ID book or smart ID card |
| Smartphone | iOS or Android device with a camera |
| Mobile number | South African mobile number for OTP verification |
| Email address | Valid personal email address |
| Biometric scan | Facial recognition via smartphone camera |
| Internet connectivity | Stable data or Wi-Fi connection during sign-up |
FICA Compliance Note: South African law requires all banks to conduct FICA (Financial Intelligence Centre Act) verification before activating an account. OM Bank satisfies this requirement digitally through biometric identity verification, meaning no physical documents need to be presented. However, OM Bank may request additional documentation for certain account types or if there are discrepancies in the verification process.
Why Applications May Not Proceed
- Your ID details do not match information held by the Department of Home Affairs.
- The biometric verification (facial scan) cannot be completed successfully due to poor lighting, camera quality, or liveness check failure.
- You do not have a valid South African ID document.
- Your mobile number cannot receive OTPs.
- You are under 18 years of age.
Tips for a Smooth Application
- Ensure your smartphone camera is clean and functional before starting the biometric scan.
- Use a well-lit environment for the facial recognition step.
- Have your South African ID number ready before you begin.
- Use a stable Wi-Fi or LTE connection throughout the process to avoid session timeouts.
- If the app is experiencing high traffic (e.g., shortly after a marketing campaign), try again during off-peak hours.
FAQ on Account Opening
How long does it take to open an OM Bank account? Most applicants complete the sign-up process in under 5 minutes. Identity verification via biometrics is near-instant in optimal conditions.
Can I open an OM Bank account without a smartphone? No. OM Bank is a digital-only bank and the app is the sole onboarding channel. A compatible iOS or Android smartphone is required.
Can non-South African residents open an OM Bank account? OM Bank is designed for South African residents with valid South African ID documents. Permanent residents or foreign nationals should contact OM Bank directly to enquire about eligibility.
Is there a sign-up fee? No. There is no fee to open an OM Bank account. Monthly account fees begin from the date of account activation.