| Platform | Minimum Requirement |
|---|---|
| Android | Android 6.0 (Marshmallow) or later |
| iOS | iOS 14.0 or later |
| Storage | Approximately 50–80 MB |
| Internet | Mobile data or Wi-Fi required |
[Exact system requirements — verify on the respective app store listing as requirements may have been updated since this review.]
App Features
| Feature | Available in App |
|---|---|
| New loan application | Yes |
| Loan amount calculator | Yes |
| Account registration | Yes |
| ID and document upload | Yes |
| Loan dashboard | Yes |
| Repayment schedule | Yes |
| Payment confirmation | Yes |
| DebiCheck status | Yes |
| Profile management | Yes |
| Biometric login (Face ID / fingerprint) | Yes |
| Push notifications for repayment reminders | Yes |
| Customer support contact | Yes |
App vs Web Version
| Function | Mobile App | Web Browser |
|---|---|---|
| Full loan application | Yes | Yes |
| Biometric login | Yes | No |
| Push notification reminders | Yes | No |
| Offline access | Limited (cached data) | No |
| Camera document upload | Yes (direct camera) | Yes (upload) |
| Overall convenience | Higher | Moderate |
User Ratings
The PrimeLoans app is listed on both the Google Play Store and the Apple App Store. Specific star ratings and review counts are available on the respective store pages and change frequently. Check the current ratings directly:
- Google Play: https://play.google.com/store/apps/details?id=za.primeloans
- Apple App Store: https://apps.apple.com/za/app/primeloans/id6748526744
Troubleshooting the App
App Does Not Install
- Ensure your device meets the minimum OS version requirements.
- Check that you have at least 100 MB of free storage.
- On Android, ensure your Play Store account is set to the South African region.
- Restart your device and try again.
Cannot Log In via App
- Confirm your credentials are correct (same email/mobile and password as on the website).
- Use the "Forgot Password" function to reset credentials.
- Clear the app's cache: go to Settings > Apps > PrimeLoans > Clear Cache.
- Uninstall and reinstall the latest version of the app.
Error When Submitting Application
- Ensure you have a stable internet connection.
- Check that all required fields are completed and documents are uploaded correctly.
- If the error persists, try completing the application via the desktop website at https://primeloans.co.za/ and contact support at support@primeloans.co.za with a screenshot of the error.
FAQ — Mobile App
Is the PrimeLoans app free? Yes. Downloading and using the app is free. Standard mobile data charges apply.
Can I apply for a loan using only the app? Yes. The app supports the full application process from registration to document upload, approval, and contract signing.
Does the app work without internet? No. An active data or Wi-Fi connection is required for all functions.
Is biometric login available? Yes — Face ID (iOS) and fingerprint login (Android) can be enabled in the app settings after initial password login.